At Herbnas, we are committed to providing you with fast, reliable, and secure shipping. Please review the following policies regarding shipping and delivery for your order.

1. Shipping Methods and Delivery Times

We offer the following shipping options for all orders:

  • Standard Shipping:
    • Delivery Time: 5–7 business days
  • Expedited Shipping:
    • Delivery Time: 2–3 business days
    • Cost: Calculated at checkout based on the delivery address
  • International Shipping:
    • Delivery Time: 10–15 business days, depending on the destination
    • Cost: Calculated at checkout based on location and weight

2. Order Processing Time

  • Orders are processed within 1–2 business days after receiving your order.
  • Orders placed after 4:00 PM or on weekends will be processed the next business day.
  • You will receive an order confirmation email once your order has been placed and a shipping notification email once it has shipped, including tracking details.

3. Shipping Locations

We currently ship to the following locations:

  • Domestic Shipping: Available to all Indian states and territories.
  • International Shipping: We ship worldwide. However, some locations may have restrictions or additional customs fees.

4. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to track the status of your package.

5. Packaging

We take great care in packaging your order to ensure it arrives safely. We use eco-friendly materials whenever possible to reduce our environmental impact.

6. Delivery Issues

If your order has not arrived or has been delayed, please reach out to our customer support team at info@herbnas.com for assistance.

  • Damaged Orders: If your item arrives damaged, please contact us immediately with pictures of the damage, and we will assist you in resolving the issue.
  • Lost Packages: In the case of a lost package, please contact us, and we will initiate a claim with the carrier.

7. Customs and Duties (For International Orders)

  • Herbnas is not responsible for any customs duties, taxes, or import fees that may apply to international orders. These charges are the responsibility of the recipient.
  • Please check with your local customs office for more information on import taxes or duties before placing an order.

8. Address Errors

It is the customer’s responsibility to provide an accurate shipping address. If there is an error in the address, please contact us immediately at info@herbnas.com. We will attempt to correct it before the order is shipped, but we cannot be held liable for delays or non-delivery caused by incorrect addresses.

9. Order Cancellations

Once an order is processed and shipped, we are unable to cancel or modify the order. Please review your order carefully before finalizing the purchase.

10. Returns and Exchanges

  • Return Window: We offer a 7-day return policy for unopened and unused products.
  • For more information on how to initiate a return or exchange, please visit our Returns/Cancellation Policy page.

11. Contact Us

If you have any questions about shipping, delivery, or any other related concerns, please don’t hesitate to contact us at:

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping with Herbnas!