Refund and Returns Policy

Returns

Eligibility for Return:
We accept returns within [7] days from the date of purchase. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Non-returnable items include:
- [List items that are non-returnable, e.g., personalized items, clearance items, etc.]
Return Process:
To initiate a return, please contact us at +91 812 49 819 79 with your order number and a description of the issue. Once we receive your return request, we will provide you with a return shipping address.

Refund Eligibility:
Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within [7] business days.
Partial Refunds:
In certain cases, partial refunds may be granted, such as for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges:
We only replace items if they are defective, damaged, or the wrong product was sent to you. If you need to exchange an item for the same product, please contact us within [7] days of receiving your order. We will guide you through the exchange process.

Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping Refunds:
If you are returning an item due to an error on our part (e.g., damaged or incorrect item), we will reimburse your shipping costs.

Order Cancellations:
If you need to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a full refund. Once an order has been shipped, we can no longer cancel it, but you may initiate a return once you receive the item.

Damaged or Defective Products:
If your product is damaged or defective upon arrival, please contact us immediately at info@herbnas.com with photos of the damage. We will provide instructions on how to return the damaged item and either issue a full refund or send a replacement.

If you have any questions about our Refund and Return Policy, please feel free to contact us at:

Address: #42/41, Inamdhar Street, Pernambut – 635810, Vellore Dist., TN

Email: info@herbnas.com

Phone: +91 81249 81979